# Lexus of Brookfield - Detailed Adviser Profiles > Organization: Lexus of Brookfield > Team Site: https://lexusofbrookfield.adviserly.com > Dealership Homepage: https://www.lexusofbrookfield.com Companion to [llms.txt](https://lexusofbrookfield.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Adham Alqadi - Profile: [https://lexusofbrookfield.adviserly.com/adham-alqadi/reviews](https://lexusofbrookfield.adviserly.com/adham-alqadi/reviews) - Department: Sales (Sales) - Title: adham.alqadi@napleton.com I have spent the last two years in the automotive industry, a journey that has taken me from Jordan, Dubai, and Puerto Rico before settling here. A graduate of Franklin High School, I bring a global perspective to my work and am fluent in Arabic. I am proud to be part of the team at Lexus of Brookfield. I pride myself on being personable and approachable, and I truly value the opportunity to connect with people from all walks of life. I understand that purchasing a vehicle is a major decision, and I find a lot of fulfillment in helping my clients navigate that process with confidence. Outside of the dealership, I enjoy talking about basketball, family, upcoming local events, and travel plans. Whether you want to discuss the latest game or need assistance with your next vehicle, I look forward to working with you. ### Ayman Mahmoud - Profile: [https://lexusofbrookfield.adviserly.com/ayman-mahmound/reviews](https://lexusofbrookfield.adviserly.com/ayman-mahmound/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (3 ratings, 2 reviews) - Lifetime vehicles sold: 17 - Recent vehicles sold: 10 - Sales specialties: NX 350H, RZ450E, TX350, X7 XDRIVE 40I, XT4 I am a Sales Associate at Lexus of Brookfield with four years of experience in the automotive industry. I take pride in being Lexus certified, which allows me to provide the high level of service and product knowledge you expect. My approach to sales is simple: I don’t believe in pressure. I focus on answering your questions thoroughly and taking the time to get to know you so I can help you find exactly what you need. I am originally from Jordan and am proud of my diverse background. I am a graduate of Franklin High School and UWM, and I am fluent in a second language. Outside of the dealership, I love to talk about just about anything. Whether you want to discuss the NBA—specifically the Bucks and the Warriors—or swap stories about traveling to places like Japan, Turkey, Qatar, or Saudi Arabia, I am always ready for a good conversation. I believe that buying a car should be a fun and relatable experience. When I’m not at work, you can usually find me playing soccer, cooking, or planning my next trip. I am easy to talk to, genuine, and always here to help with any questions you might have. I look forward to meeting you and helping you find your next vehicle in a relaxed, comfortable environment. Recent reviews: - 2026-09-02 | 5.0/5 | Amy L. — Car buying experience went smoothly - 2026-09-14 | 5.0/5 | Jeffrey N. — Fantastic ! ### Ben Briselden - Profile: [https://lexusofbrookfield.adviserly.com/ben-briselden/reviews](https://lexusofbrookfield.adviserly.com/ben-briselden/reviews) - Department: Sales (Sales) - Title: Sales Associate - Lifetime vehicles sold: 11 - Recent vehicles sold: 11 - Sales specialties: ES350, NX 350, PRIUS, Q8 3.0T QUATTRO, RX350 I am a Sales Associate at Lexus of Brookfield currently in my first year in the automotive industry. A Greendale native and a proud alumnus of the University of Wisconsin-Parkside. I prioritize a quality customer experience rooted in clear communication and hospitality. My approach is built on being a good listener and remaining understanding, as I truly value the needs of every client I assist. I take pride in my attention to detail when it comes to delivering on our customer promise and ensuring every guest feels well-cared for. Outside of work, I am a dedicated fan of the Milwaukee Brewers. My personal interests include playing golf and volleyball, as well as collecting Brewers memorabilia and sports cards. As a former cast member, I have a deep appreciation for the guest experience at Disney World. Above all, I value the support of my girlfriend, who keeps me motivated in both my professional and personal life. Whether I am helping a guest find their next vehicle or chatting about the latest baseball season, I aim to be a dependable, approachable, and helpful presence. ### Bob Hill - Profile: [https://lexusofbrookfield.adviserly.com/bob-hill/reviews](https://lexusofbrookfield.adviserly.com/bob-hill/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (2 ratings, 2 reviews) - Lifetime vehicles sold: 31 - Recent vehicles sold: 15 - Sales specialties: NX 350H, RX350, RX350H, RZ450E, TX350 I am a Sales Associate at Lexus of Brookfield with a career defined by a commitment to service and trust. Over the past six years, I have sold nearly 1,000 vehicles, earning over 700 five-star reviews and a national ranking for customer satisfaction. My approach is simple: I focus on the individual, listen to their needs, and provide a VIP experience that removes the stress from the purchasing process. I am a man of my word, and I strive to lead with my faith in everything I do. My background includes serving as a student body president in college and being recognized as a Sales Representative of the Year for multiple organizations. Beyond the dealership, I am an entrepreneur who manages an airport shuttle service and co-hosts two Airbnb properties in the Milwaukee area. I also bring 45 years of experience as a DJ, having performed at over 1,000 weddings, which has helped me hone my ability to connect with people from all walks of life. I am a proud mentor who has guided hundreds of young professionals throughout my career. Outside of work, I am an avid traveler who has explored much of the United States, Europe, and parts of Central America. You will often find me discussing NBA basketball, the Kansas City Chiefs, 80s music, or stories about winning. Whether I am playing a round of golf, spending time at the casino, or visiting with my nine nieces and nephews, I am always focused on serving others and building meaningful relationships. My goal is to create brand awareness through genuine engagement, ensuring that every person I meet feels valued and heard. Recent reviews: - 2026-09-05 | 5.0/5 | Kenneth G. — Bob took the time to understand what we were looking for and what was important to us. Based on that information he made knowledgeable recommendations. No pressure was felt. He followed through during the entire sales process and followed up afterwords. The auto practically sells itself, but Bob brought us comfortably over the finish line! Highly recommend! - 2026-09-15 | 5.0/5 | Bradley H. — Bob will get you what you need. He is a customer first person and uses the support team at Lexus of Brookfield to ensure you are taken care of. I have bought 3 vehicles from. Bob and I wil be lost me when he decides to retire. Bob is the best! ### Bob Strauss - Profile: [https://lexusofbrookfield.adviserly.com/bob-strauss/reviews](https://lexusofbrookfield.adviserly.com/bob-strauss/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (2 ratings, 1 reviews) - Lifetime vehicles sold: 14 - Recent vehicles sold: 9 - Sales specialties: NX 350H, RAV4, RX350, RX350H, X5 XDRIVE 40I With 43 years of professional experience, including 17 years in the grocery industry with Kroger, I have built my career on a foundation of loyalty and a commitment to excellent customer service. Currently, I am proud to serve as a Sales Associate at Lexus of Brookfield, where I focus on caring for my clients' needs and consistently going the extra mile to ensure their satisfaction. I am a graduate of Marquette University and bring the same dedication to my personal life as I do to my professional work. I have been happily married to my wife, Renee, since April 12, 1968. We are the proud parents of two sons and the doting grandparents of four wonderful grandchildren—two boys and two girls. My personal philosophy is rooted in kindness and building meaningful connections. Outside of the office, I am an avid sports enthusiast with a particular passion for Marquette basketball, the Chicago Bears, and the LA Dodgers. I also enjoy staying active through golf, softball, and pickleball. When I am not on the course or the field, I enjoy engaging in thoughtful discussions about politics, botany, and the latest in the world of sports. My travels have taken me across Florida, Texas, California, and Connecticut, broadening my perspective and appreciation for diverse communities. Recent reviews: - 2026-09-14 | 5.0/5 | Elizabeth S. — Bob was EXCELLENT. Kind and patient with me ### Dale Roeglin - Profile: [https://lexusofbrookfield.adviserly.com/dale-roeglin/reviews](https://lexusofbrookfield.adviserly.com/dale-roeglin/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (3 ratings, 3 reviews) - Lifetime vehicles sold: 7 - Recent vehicles sold: 5 - Sales specialties: 550I, QX80, RX350, TX350, X7 XDRIVE 40I I have spent 31 years with the Lexus brand, serving as a Master Lexus Certified Sales Associate for the last 26 years at Lexus of Brookfield. My professional philosophy is simple: I am only as good as my last sale. I don’t believe in just selling a car; I focus on helping my clients buy the right car for their needs. My priority is taking care of the customer, taking care of the customer, and taking care of the customer. I am a Wisconsin native and a graduate of the University of Wisconsin-La Crosse. My background includes living in New York and California, and I have practiced martial arts for 50 years, holding the title of State Taekwondo Champion. My competitive nature extends to athletics, having run marathons, competed in freestyle frisbee, and finished a quadathlon. I was also a two-time Parkland Conference undefeated doubles champion in high school. Today, I stay active playing tennis, racquetball, and pickleball. I am genuinely passionate about the Lexus brand. When asked about my professional legacy or what others say about my work, I prefer to let my clients speak for themselves. Outside of the office, I enjoy discussing sports, politics, and my appreciation for the United States. I believe in continuous improvement in everything I do, both personally and professionally. Recent reviews: - 2026-09-12 | 5.0/5 | Harley L. — Dale is very attentive to detail and knows me well enough from past encounters to know how to accommodate my needs. I've had several new Lexus over the years and have always looked for Dale when I go in to shop and he always puts together a package I can accept. - 2026-09-09 | 5.0/5 | Mark K. — My Experience was great, Friendly, not pushy, informative and always available to take a call when i had a question - 2026-09-12 | 5.0/5 | Lilly H. — Very helpful. It was a great experience! ### Isaac Campbell - Profile: [https://lexusofbrookfield.adviserly.com/isaac-campbell/reviews](https://lexusofbrookfield.adviserly.com/isaac-campbell/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (2 ratings, 2 reviews) - Lifetime vehicles sold: 26 - Recent vehicles sold: 16 - Sales specialties: GX550, NX 350H, RX350H, TX350, TX500H With 13 years of experience at Lexus, I’ve had the privilege of building lasting relationships with guests and helping make every experience feel personal. I believe that exceptional service starts with genuine care, which is why I treat every guest the way I would treat someone welcomed into my own home—with warmth, respect, and attention to the little details. I truly enjoy getting to know my guests and making sure they feel comfortable, valued, and taken care of throughout their Lexus experience. For me, it’s about much more than a vehicle—it’s about creating a relationship you can trust and an experience you’ll remember. Recent reviews: - 2026-09-04 | 5.0/5 | Kelly M. — Fantastic…..Isaac has a great demeanor, vast product knowledge and one of the nicest guys in the business! ### Jay Fnu - Profile: [https://lexusofbrookfield.adviserly.com/jay-fnu/reviews](https://lexusofbrookfield.adviserly.com/jay-fnu/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 4.9 stars (4 ratings, 4 reviews) - Lifetime vehicles sold: 48 - Recent vehicles sold: 36 - Sales specialties: NX 350, RX350, RX350H, RX500H, TX350 I’m a Sales Consultant at Lexus of Brookfield with a Master’s in Finance and a global perspective shaped by living and traveling internationally. Fluent in English, Hindi, and Punjabi, I relate naturally to people from all backgrounds. Outside of work, I enjoy adventure, cricket, exploring new places, and discovering great food. Known for integrity, resilience, and standing by my word, I believe in doing business the right way straightforward, respectful, and without pressure. My goal is simple: understand what you need, find Solution, the right vehicle, and make every moment count. connections, and leaving every person a little better than I found them. Recent reviews: - 2026-09-09 | 5.0/5 | Rosalind C. — Jay listened to our wishes and needs for a new RX 350. He looked around and found exactly the car that we wanted and had it shipped to Milwaukee. He was so friendly and pleasant to deal with. (As someone who worked with the public in my career, that means a lot.) I would definitely refer him to friends and family. - 2026-09-03 | 5.0/5 | Deborah W. — He was very friendly and helpful. Answered any questions we had and if he wasn’t able he found someone that did. Over all a very friendly pleasant experience working with Jay. - 2026-09-02 | 5.0/5 | Janet J. — He was amazing and so helpful ### Josiah Bouley - Profile: [https://lexusofbrookfield.adviserly.com/josiah-bouley/reviews](https://lexusofbrookfield.adviserly.com/josiah-bouley/reviews) - Department: Sales (Sales) - Title: Sales Associate - Lifetime vehicles sold: 20 - Recent vehicles sold: 12 - Sales specialties: NX 350, NX 350H, RX350, RX350H, TX350 Please check out the many 5-Star Google and DealerRater reviews from my wonderful customers! I was awarded a Bachelor’s Degree in Biblical Studies from Calvary Chapel Bible College, and I am a Bible-believing Christian. I also have a background in Criminal Justice and was honored with numerous academic achievements, including multiple Dean’s List recognitions from the University of Wisconsin Oshkosh. I maintained a high GPA throughout my entire college education, and I am proud of the dedication and hard work that achievement represents. I was blessed to serve as a Correctional Officer at the Kenosha County Detention Center and as a Caregiver for individuals with a wide variety of disabilities. I also enjoy giving back to my community by passing out food to those experiencing homelessness throughout Wisconsin\. I value honesty, integrity, kindness, and respect, and I strive to treat every person I meet with the utmost care and respect. For more than four years, I have been blessed to serve customers at Lexus of Brookfield, helping people buy and sell vehicles. I am proud to have earned awards for having the most 5-Star reviews, Best CSI, and outstanding new and used vehicle sales volume. These accomplishments are especially meaningful to me because they reflect the trust my customers place in me and my commitment to providing an exceptional experience. One of the greatest joys of my career is seeing the smile on a customer’s face when they drive home in the vehicle that fits them perfectly. I am truly grateful for the relationships I’ve built with my customers and the opportunity to serve them every day. I’m also a diehard Wisconsin sports fan and proudly cheer for the Milwaukee Bucks, Green Bay Packers, Milwaukee Brewers, and Minnesota Wild! I love what I do, I love serving people, and I plan to retire right here at Lexus of Brookfield. I can’t wait to see your smile when you drive away in your new or used vehicle! 📞 **262-271-7770** ### Mrinmoy Khan - Profile: [https://lexusofbrookfield.adviserly.com/mrinmoy-khan/reviews](https://lexusofbrookfield.adviserly.com/mrinmoy-khan/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (1 ratings, 1 reviews) - Lifetime vehicles sold: 13 - Recent vehicles sold: 8 - Sales specialties: COMPASS, ES350, NX 350, RX350, TX350 I’m a Sales Associate at Lexus of Brookfield and a proud Wisconsin local. Born and raised in Bangladesh, I graduated from New Berlin West High School and earned my Bachelor’s degree in Finance from UWM. I’m an easy-going, people-focused professional who believes buying a vehicle should be comfortable, transparent, and pressure-free. Rather than simply selling a car, I focus on understanding each client’s needs and helping them find the right vehicle for their lifestyle. As a Lexus-certified professional with a background in finance, I bring both product knowledge and financial insight to every interaction. Outside of Lexus, I enjoy simulator racing and music production, especially creating beats. I’m fluent in Bengali and can understand most Hindi, allowing me to connect with a diverse range of clients. I genuinely enjoy what I do and look forward to making your Lexus experience simple, enjoyable, and personalized. Recent reviews: - 2026-09-10 | 5.0/5 | See T. — Great service and answer all questions that needed answer. Highly recommend if look for a sales rep. ### Ryan Vargas - Profile: [https://lexusofbrookfield.adviserly.com/ryan-vargas/reviews](https://lexusofbrookfield.adviserly.com/ryan-vargas/reviews) - Department: Sales (Lot Attendant) - Title: Lot Manager I am a dependable and efficient Lot Manager with four years of experience at Lexus of Brookfield. A graduate of Brookfield Central High School, I prioritize organization and attention to detail in every aspect of my work. My background includes living in San Diego and Florida, providing me with a well-rounded perspective that helps me communicate effectively with a diverse range of customers and team members. I am a Lexus Master Certified professional, which ensures that I maintain a high standard of care for all inventory. I take pride in being a trustworthy point of contact for the dealership and am dedicated to keeping operations running smoothly. Outside of work, I am a loyal Green Bay Packers fan. I value reliability and consistency, and I strive to make every interaction professional, straightforward, and positive. ### Steve Garner - Profile: [https://lexusofbrookfield.adviserly.com/steve-garner/reviews](https://lexusofbrookfield.adviserly.com/steve-garner/reviews) - Department: Sales (Sales) - Title: Sales Associate - Rating: 5.0 stars (1 ratings, 1 reviews) - Lifetime vehicles sold: 9 - Recent vehicles sold: 5 - Sales specialties: GX460, MDX, RAV4, RDX, RX350 Recent reviews: - 2026-09-16 | 5.0/5 | Mark S. — Steve was very helpful when looking for a car that fit our needs. He walked us through everything if we had questions. He is top notch!!! ### Taylor Anderson - Profile: [https://lexusofbrookfield.adviserly.com/taylor-anderson/reviews](https://lexusofbrookfield.adviserly.com/taylor-anderson/reviews) - Department: Sales (Sales) - Title: Guest Experience Manager - Rating: 5.0 stars (8 ratings, 5 reviews) - Lifetime vehicles sold: 82 - Recent vehicles sold: 43 - Sales specialties: GX550, NX 350H, RX350, RX350H, TX350 I have been around the automotive industry my entire life and am proud to be following in my dad’s footsteps, who serves as the General Manager of Lexus of Brookfield and Lexus of Milwaukee. Since 2024, I have been continuing the family legacy as the Executive VIP Sales Consultant at Lexus of Brookfield. I am honored to have been ranked Top 10 Sales Consultant for Lexus in 2025, specifically leading in GX, TX & RX sales. My goal is to change the way people view the car buying process by providing a transparent, positive, and high-end experience that proves the industry can be different. I hold degrees in Finance and Accounting from the University of Wisconsin-Madison, which helps me provide practical, detail-oriented service to my guests. My approach is rooted in ‘omotenashi’, the Japanese art of selfless hospitality. I treat every guest as if they were a guest in my own home, providing VIP service regardless of budget. I am proud to be known for being highly responsive, attentive, and deeply knowledgeable about the history, features, and engineering of the Lexus brand. At the center of who I am, both personally and professionally, is my faith in God. My faith shapes the way I approach my family, my relationships, and my career, and it reminds me that taking care of people is about much more than simply selling a vehicle. I strive to lead with integrity, kindness, gratitude, and a genuine desire to serve others. For me, providing an exceptional experience is not simply a philosophy of business—it is a reflection of the values I try to live by every day. Outside of the dealership, my life is full and fast-paced. My husband, Blake and I are parents to five beautiful daughters ranging from 10 years old to 10 months. Life is rarely quiet, and always busy, especially with three competitive dancers in the house, but I wouldn't have it any other way. We are a family that stays active, whether we are boating on Okauchee Lake, going to restaurants around Lake Country or cheering on the Packers & Brewers. When I’m not at work, I’m usually trying to keep up with the kids and shuttling between dance classes! But, when I do have some free time, I enjoy spending time on the lake, golfing, building LEGO (especially Harry Potter sets!), and traveling. Whether you are looking for the perfect vehicle to fit your lifestyle or just want to discuss the Lexus brand, I am here to ensure your experience is the best you have had in any retail setting. I look forward to taking care of your vehicle needs for years to come and providing an ometenashi experience every time you walk through our doors. Recent reviews: - 2026-09-05 | 5.0/5 | Albert B. — TAYLOR was warm and friendly and very helpful. She is a very caring person and very professional I would highly recommend her to anyone who is interested in getting a great vehicle. - 2026-09-13 | 5.0/5 | Jazmin R. — Amazing. First time getting a car, the experience was better then I expected and easier. She’s so friendly and helpful. Very genuine, great experience. - 2026-09-02 | 5.0/5 | Rosaria T. — I would buy my cars from this location over and over again. I will never buy another car from anyone else. ### Verbie Swanigan - Profile: [https://lexusofbrookfield.adviserly.com/verbie-swanigan/reviews](https://lexusofbrookfield.adviserly.com/verbie-swanigan/reviews) - Department: Sales (Sales) - Title: Sales Associate I am a dedicated sales professional at Lexus of Brookfield with over 16 years of experience in the automotive industry. My background includes 15 years as a finance manager, where I built a track record of integrity and stability, leaving every dealership in excellent standing. I pride myself on being a professional who values punctuality, teamwork, and respect for both customers and colleagues. My sales approach is simple: I listen. I believe in a low-pressure, honest environment where the focus is on understanding exactly what the customer wants and delivering it. I am deeply passionate about the Lexus brand and committed to ensuring every guest has a quality experience. A Milwaukee local, I hold a college degree from Fresno State and maintain a valid sales license. My background also includes skilled trade experience in carpentry, which instilled in me a strong work ethic and attention to detail. Outside of the dealership, I have a background in boxing and enjoy staying active at the gym. Most importantly, I am a proud father of five children—three boys and two girls—and prioritize spending my time with my family. I am always happy to discuss church, sports, local food, or upcoming events. ### Alissa Falkenthal - Profile: [https://lexusofbrookfield.adviserly.com/alissa-falkenthal/reviews](https://lexusofbrookfield.adviserly.com/alissa-falkenthal/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (16 ratings, 7 reviews) - Lifetime vehicles serviced: 203 - Recent vehicles serviced: 159 Recent reviews: - 2026-09-03 | 5.0/5 | Barbara B. — Alissa was very professional and answered all of my questions - 2026-09-05 | 5.0/5 | Cory E. — Alissa was prompt and knowledgable. She was a great help. - 2026-09-11 | 5.0/5 | Deborah B. — You were so professional and so friendly! ### Jacob Wright - Profile: [https://lexusofbrookfield.adviserly.com/jacob-wright/reviews](https://lexusofbrookfield.adviserly.com/jacob-wright/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (6 ratings, 4 reviews) - Lifetime vehicles serviced: 133 - Recent vehicles serviced: 112 I have been a part of the automotive industry for six years, starting my career as a service technician before transitioning into my current role as a service advisor at Lexus of Brookfield. Holding an ASE certification in light automotive repair, I rely on my technical background to ensure that I provide clear, accurate guidance to every guest. I pride myself on a straightforward demeanor. I prefer to cut to the chase and break down complex repairs into simple terms, ensuring that we are both on the same page and that you fully understand the work being performed on your vehicle. I am passionate about attending to the needs of our guests, treating everyone with a balance of professional efficiency and a welcoming, family-oriented approach. I am proud to work in an environment where the team consistently goes above and beyond, whether they are in the shop, at the service desk, or in the parts department. Outside of work, I am a lifelong Wisconsin native and a die-hard fan of the Green Bay Packers. When I am not at the gym or working, I enjoy traveling or spending time with my family. I am always happy to talk about sports, travel, or family life, so please feel free to reach out. Recent reviews: - 2026-09-03 | 5.0/5 | Michael M. — great. was quick, knew his stuff, friendly and helpful in every way! Keep it up Jacob!! - 2026-09-16 | 5.0/5 | Julianne M. — It was great- he was very nice and very professional! - 2026-09-06 | 5.0/5 | Debra K. — Excellent ! Prompt, friendly and great service ### Klayton Housey - Profile: [https://lexusofbrookfield.adviserly.com/klayton-housey/reviews](https://lexusofbrookfield.adviserly.com/klayton-housey/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (8 ratings, 4 reviews) - Lifetime vehicles serviced: 191 - Recent vehicles serviced: 178 As a Service Advisor at Lexus of Brookfield with three and a half years of experience, I am driven by a commitment to the high standards of the Lexus brand. I take pride in my work and focus on providing a luxury experience for every guest. My approach is built on being open, honest, and highly attentive to detail. I prioritize clear communication to ensure that every guest’s needs are met and that they leave satisfied with their service. Outside of the dealership, I am a dedicated parent to my two children, Giovani and Samira, who motivate me to work hard and maintain my professional focus. I value building lasting relationships with my clients and am dedicated to delivering the quality of care they expect. Recent reviews: - 2026-09-03 | 5.0/5 | Susan O. — Klayton was polite, considerate and ready to help me with the 5000 mile check up needed on my Lexus. I appreciated that he was not condescending in his approach which is something I sometimes find as a female dealing with car related issues. I would certainly use him again on future visits to the service area. - 2026-09-17 | 5.0/5 | Cheryl C. — Excellent Customer Service - 2026-09-13 | 5.0/5 | James W. — Gucci as always ### Marylou Valdez - Profile: [https://lexusofbrookfield.adviserly.com/marylou-valdez/reviews](https://lexusofbrookfield.adviserly.com/marylou-valdez/reviews) - Department: Service (Service) - Title: Service Consultant - Rating: 4.9 stars (16 ratings, 13 reviews) - Lifetime vehicles serviced: 200 - Recent vehicles serviced: 157 I am a Service Consultant at Lexus of Brookfield with 13 years of experience in the automotive industry. A graduate of University of Wisconsin Milwaukee, I hold a Master Certification in my field and am also fluent in Spanish. My professional approach is built on reliability, clear communication, and a focus on providing efficient solutions for my clients. Outside of the dealership, I enjoy spending time gardening and keeping active with my dog. I am also an avid traveler who enjoys sharing stories of my adventures. Whether I am managing vehicle maintenance or discussing upcoming travel destinations, I prioritize being attentive and thorough in everything I do. Recent reviews: - 2026-09-14 | 5.0/5 | Walenty K. — This was my first car service in Brookfield Lexus Service Station. I did noted, very good office organization and professional contact with clients. I am very happy to switch my future services from Milwaukee to Brookfield Lexus. I will be bake for recommended services soon. Best regards to you good work. - 2026-09-16 | 5.0/5 | Dan T. — Marylou was very friendly and professional working with us and our insurance company. She communicated often with updates and responded to all our questions. - 2026-09-16 | 5.0/5 | Mary M. — Marylou was very helpful and made everything go well for my service appointment. A pleasure to work with her. ### Matt Hintz - Profile: [https://lexusofbrookfield.adviserly.com/matt-hintz/reviews](https://lexusofbrookfield.adviserly.com/matt-hintz/reviews) - Department: Service (Service) - Title: Service Foreman - Lifetime vehicles serviced: 5 - Recent vehicles serviced: 4 I have spent the last 25 years building a career in automotive service, currently serving as a Service Foreman at Lexus of Brookfield. My technical foundation is built on my status as an ASE Master Automotive Technician and an Advanced Level Specialist. In addition to these certifications, I hold Lexus Master Technician credentials, which allow me to combine high-level diagnostic expertise with the specific standards of the Lexus brand. My daily focus is on bridging the gap between technical operations and service efficiency. I oversee complex repairs and mentor our technician team to ensure every vehicle meets the manufacturer’s rigorous safety and performance benchmarks. I value a straightforward approach to problem-solving and prioritize technical accuracy in everything we do at the shop. I am dedicated to maintaining the high level of reliability that Lexus owners expect. ### Michael Voelkel - Profile: [https://lexusofbrookfield.adviserly.com/michael-voelkel/reviews](https://lexusofbrookfield.adviserly.com/michael-voelkel/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.6 stars (18 ratings, 9 reviews) - Lifetime vehicles serviced: 233 - Recent vehicles serviced: 175 I have spent the last seven years as a Master Certified Lexus Service Advisor at Lexus of Brookfield, where I take pride in being a dependable asset to our service department. My approach to this role is built on a foundation of honesty and thoroughness; I believe that clear communication and attention to detail are what truly build lasting relationships with clients. There is a genuine sense of satisfaction in exceeding a customer’s expectations, and I remain loyal to my clients to a fault. Outside of the shop, I am a proud UW-Whitewater graduate and a dedicated enthusiast of Formula 1, often spending time discussing championship standing or the latest developments in the automotive industry. When I am not working or catching a Green Bay Packers game, you can usually find me on the golf course. I am grateful to have the support of my wife Michaela and son Oliver in all my professional and personal endeavors. Recent reviews: - 2026-09-03 | 5.0/5 | Thomas H. — Michael took great care to make sure everything that needed to be done was explained to me and subsequently done. I felt at ease with him - 2026-09-16 | 5.0/5 | Kevin W. — Mike did a nice job of setting up my appointments and following up on the repairs. - 2026-09-15 | 5.0/5 | Sam R. — Michael always gives his best with a smile on his face! ### Brian Xiong - Profile: [https://lexusofbrookfield.adviserly.com/brian-xiong](https://lexusofbrookfield.adviserly.com/brian-xiong) - Department: Plus (Parts) - Title: Parts Advisor ### Chris Palmisano - Profile: [https://lexusofbrookfield.adviserly.com/chris-palmisano](https://lexusofbrookfield.adviserly.com/chris-palmisano) - Department: Plus (Finance) - Title: Finance Manager ### Jake Polley - Profile: [https://lexusofbrookfield.adviserly.com/jake-polley](https://lexusofbrookfield.adviserly.com/jake-polley) - Department: Plus (Management) - Title: Used Car Sales Manager I have spent the last eight years working in the automotive industry, and I currently lead the sales team at Lexus of Brookfield. My professional philosophy is straightforward: my goal is to help you find the right vehicle by understanding your specific needs and ensuring you are comfortable with every step of the process. I view every transaction as an opportunity to solve a problem and build a lasting relationship rather than just completing a sale. I am an Illinois State University graduate and a lifelong fan of the Chicago White Sox. When I am not at the dealership, I enjoy spending time with my wife and our two kids. Outside of work, you can usually find me talking about baseball, working on or discussing classic cars, trying out new recipes in the kitchen, or catching a movie. I look forward to working with you and making your experience as clear and helpful as possible. ### Jay Andersen - Profile: [https://lexusofbrookfield.adviserly.com/jay-andersen](https://lexusofbrookfield.adviserly.com/jay-andersen) - Department: Plus (Parts) - Title: Assistant Parts Manager ### Jeff Winters - Profile: [https://lexusofbrookfield.adviserly.com/jeff-winters](https://lexusofbrookfield.adviserly.com/jeff-winters) - Department: Plus (Finance) - Title: Finance Director With 23 years of experience in the automotive industry, I have built a career defined by determination, sacrifice, and a commitment to high-level results. Currently serving as the Director of Finance at Lexus of Brookfield, I am proud to hold the title of the number one Finance Manager within the Napleton Auto Group. Prior to this, I established a reputation as the top-performing Finance Manager for Subaru across 38 states. My success is rooted in the relationships I build. I believe in a straightforward, honest approach that puts customers at ease and ensures they feel valued throughout the process. Colleagues and clients describe me as fair, genuine, and easy to work with—qualities I believe are essential to maintaining long-term professional partnerships. I am deeply passionate about the auto industry and take pride in consistently delivering a high level of service that differentiates us from the competition. Outside of the office, I am a family man based in Muskego. I am engaged to Ty Lemcke, and I am the proud father of a 25-year-old son, CJ, and two future stepsons, Ryan (15) and LP (8). I am a graduate of Jefferson High School and enjoy staying active with various projects. Whether it is painting, gardening, or tackling home renovations at my rental properties, I enjoy challenges that require me to build and improve things. When I am not working, you can usually find me relaxing on my boat or researching my next travel destination; I have enjoyed exploring places like Costa Rica, Aruba, Saint Thomas, Saint John, the Dominican Republic, and Bonaire. I am always happy to discuss travel, food, or a good pour of bourbon, but I am most interested in getting to know people on a personal level and hearing about their experiences. If you are ever at the dealership, feel free to stop by—I am always ready to talk about what makes our service stand out. ### Jeremiah Huff - Profile: [https://lexusofbrookfield.adviserly.com/jeremiah-huff](https://lexusofbrookfield.adviserly.com/jeremiah-huff) - Department: Plus (Parts) - Title: Parts Advisor ### Joe Malinowski - Profile: [https://lexusofbrookfield.adviserly.com/joemalinowski](https://lexusofbrookfield.adviserly.com/joemalinowski) - Department: Plus (Management) - Title: New Car Sales Manager - Call: 2627972000 x39402 With 30 years of experience in the automotive industry, I currently serve as a New Car Sales Manager at Lexus of Brookfield. My career is defined by a commitment to leadership and professional excellence. Having achieved Master Certified status with Lexus, I focus on applying my technical expertise and industry knowledge to consistently raise the bar for my team, ensuring we deliver the high standards our clients expect. A graduate of Whitnall High School, where I was proud to graduate as the student with the coolest car, I have always had an affinity for the automotive world. Outside of the dealership, I am an avid boater and enjoy spending time on Lake Waubeesee in Waterford. I draw professional inspiration from the discipline and values exemplified by Marcus Luttrell. While my career has been long and rewarding, my primary focus remains at home. I am raising two boys, Joseph Henry, 6, and Jonathan Patrick, 4, with the goal of helping them grow into outstanding, caring, and loving gentlemen. I value integrity, accountability, and the hard work required to maintain a reputation built on consistency and results. ### Joe Palmisano - Profile: [https://lexusofbrookfield.adviserly.com/joe-palmisano](https://lexusofbrookfield.adviserly.com/joe-palmisano) - Department: Plus (Management) - Title: Managing Partner/Executive General Manager With over 30 years in the automotive industry, I serve as the Managing Partner and Executive General Manager of Lexus of Brookfield and the Lexus of Milwaukee. My professional philosophy is rooted in servant leadership: I am here to serve my team and my clients, not to be served. I believe that financial success is simply a byproduct of achieving results, and I never chase money—I chase excellence. My approach to business is built on a foundation of integrity, honor, and a relentless work ethic. Having trained in every position within the dealership, I lead by example, maintaining a perfect attendance record throughout my entire career. I believe that while perfection may be unattainable, the pursuit of it is what fuels our growth. My teams are my greatest asset; by fostering a culture of respect, mentorship, and support, we have achieved the lowest turnover rates in the industry. It is a privilege to lead such a talented group as we consistently provide our guests with the finest automobiles ever built. My results are a testament to this commitment. Under my leadership, our store has earned the Elite of Lexus award every year since its inception, secured nine State of Wisconsin Dealer of the Year awards, and was recently recognized as the fastest-growing dealership in the Lexus Central area for two consecutive years. I am a graduate of the NADA Academy, NCM Executive General Manager Mastery program, Lexus Master Certification and the Disney Institute for Leadership, to name a few. Outside of the dealership, my life is anchored by my faith, my family, and my passion for helping others. I am a husband to my wife, Jodie, a proud father to my daughter, Taylor—a rising star in Lexus sales—and my son, Jordan, an aerospace engineer, and a grandfather to eight. Whether I am traveling, gardening, or following my favorite sports teams, I bring that same competitive drive to every aspect of my life. I don’t just sell cars; I help people buy them by matching the right vehicle to their specific needs. I am committed to making a lasting impact on the lives of those I encounter, guided by the principle that people may forget what you said or did, but they will never forget how you made them feel. I am always working, always competing, and always ready to serve. ### Joe Pappalardo - Profile: [https://lexusofbrookfield.adviserly.com/joe-pappalardo](https://lexusofbrookfield.adviserly.com/joe-pappalardo) - Department: Plus (Management) - Title: Service Manager - Lifetime vehicles serviced: 8 - Recent vehicles serviced: 4 ### Jose Soto - Profile: [https://lexusofbrookfield.adviserly.com/jose-soto](https://lexusofbrookfield.adviserly.com/jose-soto) - Department: Plus (Technology Specialist ) - Title: Technology Specialist I am a Technology Specialist at Lexus of Brookfield, where I manage the integration and support of vehicle connectivity systems. My focus is on helping clients understand and utilize the software and hardware features within their vehicles, ensuring they are comfortable with the technology before they leave the lot. I troubleshoot technical issues, provide personalized demonstrations, and keep up to date with the latest product updates to ensure a smooth experience for our guests. I prioritize clear communication and practical solutions to help drivers get the most out of their vehicle’s capabilities. ### Matthew Thornburg - Profile: [https://lexusofbrookfield.adviserly.com/matthew-thornburg](https://lexusofbrookfield.adviserly.com/matthew-thornburg) - Department: Plus (Management) - Title: Used Car Sales Manager I have spent my career in the automotive industry right here in Milwaukee Metro Area. Growing up in Wisconsin, I’m a dedicated fan of the Packers and the Brewers, and I bring that same local loyalty to how I serve my community. I am most proud of the relationships I have built with my customers and the trust they place in me. Buying a vehicle is a major decision, and I believe the process should be as high-quality as the vehicle itself. My approach is simple: I am honest, straightforward, and focused on finding the right vehicle for you—not just making a quick sale. Whether you are buying your first car, upgrading to a luxury vehicle, or looking for something specific, my goal is to make the experience comfortable and transparent. The greatest compliment I can receive is when a customer comes back, refers a friend, or knows they can reach out to me whenever they need help. Building lasting relationships and providing a professional experience is what I value most in this business. ### Nathan Piontkowski - Profile: [https://lexusofbrookfield.adviserly.com/nathan-piontkowski](https://lexusofbrookfield.adviserly.com/nathan-piontkowski) - Department: Plus (Parts) - Title: Parts Specialist ### Olivia Wright - Profile: [https://lexusofbrookfield.adviserly.com/olivia-wright](https://lexusofbrookfield.adviserly.com/olivia-wright) - Department: Plus (Operations) - Title: Loaner Department/Customer Service ### Phil Lo - Profile: [https://lexusofbrookfield.adviserly.com/phil-lo](https://lexusofbrookfield.adviserly.com/phil-lo) - Department: Plus (Management) - Title: New Car Sales Manager - Lifetime vehicles sold: 1 - Recent vehicles sold: 1 - Sales specialties: TX350 I have spent the last 23 years in the automotive industry, currently serving as a New Car Sales Manager at Lexus of Brookfield. A proud graduate of Whitnall High School, I have deep roots in Milwaukee and remain a loyal supporter of the Packers, Bucks, and Brewers. My career is built on a foundation of integrity, transparency, and a straightforward approach to helping people find the right vehicle. Beyond the dealership, my priorities are clear. My wife, Lisa, and our three children are the center of my life, and I value every moment we spend together. I enjoy traveling, with Paris and Mexico being two of my favorite destinations, and I am fluent in Hmong, which allows me to connect with a broader range of clients in our community. Whether I am at work or at home, I pride myself on being reliable, grounded, and focused on doing the right thing for those around me. ### Sam Aly - Profile: [https://lexusofbrookfield.adviserly.com/sam-aly](https://lexusofbrookfield.adviserly.com/sam-aly) - Department: Plus (Management) - Title: General Sales Manager As a General Sales Manager with 12+ years of experience, and big passion for the Brand, I am honored to lead our esteemed team at Lexus of Brookfield. I believe that success in the car business starts with building relationships, earning trust, and doing the right thing for both customers and the team. Together, we strive to deliver an exceptional customer experience that exceeds expectations. I am committed to fostering a positive and collaborative work environment where each member of my team feels valued and empowered. Whether working with a customer or leading my team, I strive to bring the same values every day: professionalism, honesty, enthusiasm, and a genuine commitment to helping others succeed. Outside of the dealership, I value spending quality time with my life partner Jamie, and friends. I believe the relationships we build—both personally and professionally—are an important part of a fulfilling and successful life. In my free time, I enjoy staying active, working out, and watching sport (Soccer the most) ### Sarah Noordeh - Profile: [https://lexusofbrookfield.adviserly.com/sarah-noordeh](https://lexusofbrookfield.adviserly.com/sarah-noordeh) - Department: Plus (Finance) - Title: Finance Manager With five years of experience in the automotive industry, I currently serve as a Finance Manager at Lexus of Brookfield. My career is built on a foundation of being driven, motivated, and committed to honest, ethical business practices. I take pride in my accuracy and efficiency with numbers, ensuring that every customer receives a seamless, stress-free experience. What I value most is the long-term relationships I have built with my clients. I enjoy acting as a trusted advisor long after the initial sale, helping people navigate all aspects of Lexus ownership. I am known for my down-to-earth personality and my ability to connect with diverse groups of people, ensuring that every customer receives the high-level, luxury service they deserve. Beyond my core responsibilities, I am a dedicated mentor to new salespeople, helping them find their footing in the industry. A Pewaukee native, I hold an Associate of Applied Science in Graphic Design, a background that informs my eye for fashion and design. Outside of the dealership, my life is kept busy and fulfilling by my two children, Chloe and Alexander. I am passionate about supporting strong women, and in my downtime, you can find me traveling, thrifting, or working on craft projects. I am also an avid Green Bay Packers fan and always enjoy a good conversation about current events or the realities of life as a mom. I strive to be reliable, approachable, and a consistent resource for both my colleagues and my customers. ### Terry Barrett - Profile: [https://lexusofbrookfield.adviserly.com/terry-barrett](https://lexusofbrookfield.adviserly.com/terry-barrett) - Department: Plus (Management) - Title: Parts Manager ### Ty Lemcke - Profile: [https://lexusofbrookfield.adviserly.com/ty-lemcke](https://lexusofbrookfield.adviserly.com/ty-lemcke) - Department: Plus (Management) - Title: Internet Sales Manager Since July 2020, I’ve built my career at Lexus of Brookfield around relationships, persistence, and getting things done. I pride myself on being someone who looks for solutions instead of excuses. Whether I’m helping a customer find the right vehicle or supporting my team, I bring energy, honesty, and a genuine desire to make things happen. My customers appreciate that I’m straightforward, confident, and easy to talk to. I listen to what they actually need and work to make the buying process simple, comfortable, and enjoyable. For me, getting the deal done is only part of the job—the experience and relationships you build along the way matter just as much. I’m a UW-Whitewater graduate and former track and volleyball athlete, so a little friendly competition has always been part of who I am. That competitive drive still shows up in everything I do today. Outside of work, my two boys keep me busy and happily living the soccer-mom life. I love traveling, trying new food, music, and a good conversation. I’m a big Brewers fan, have a pretty quick sense of humor, and can usually find something to laugh about. At the end of the day, I’m someone who brings a lot of energy, genuinely cares about people, and isn’t afraid to roll up my sleeves and get the job done.