About Jacob
I have been a part of the automotive industry for six years, starting my career as a service technician before transitioning into my current role as a service advisor at Lexus of Brookfield. Holding an ASE certification in light automotive repair, I rely on my technical background to ensure that I provide clear, accurate guidance to every guest. I pride myself on a straightforward demeanor. I prefer to cut to the chase and break down complex repairs into simple terms, ensuring that we are both on the same page and that you fully understand the work being performed on your vehicle. I am passionate about attending to the needs of our guests, treating everyone with a balance of professional efficiency and a welcoming, family-oriented approach. I am proud to work in an environment where the team consistently goes above and beyond, whether they are in the shop, at the service desk, or in the parts department. Outside of work, I am a lifelong Wisconsin native and a die-hard fan of the Green Bay Packers. When I am not at the gym or working, I enjoy traveling or spending time with my family. I am always happy to talk about sports, travel, or family life, so please feel free to reach out.
Customer rating
4.8 / 5 based on 21 ratings (14 written reviews)
Recent reviews
Willing to listen to our concerns. Explained everything. Also had time to talk to the Granddaughters. Thanks Bob
— Jacqueline W. ,
Fast service, friendly, good communicator.
— John L. ,
His service was awesome
— Cheryl G. ,
Jacob communicated all the issues with my vehicle well and keep me updated
— David K. ,
Jacob was great to work with. He was professional, helpful, and kept me informed throughout the entire process. After dealing with multiple visits and issues with my car, he made the experience so much easier and less stressful. I really appreciated his communication, patience, and willingness to help get everything taken care of. Excellent customer service from start to finish. I highly recommend working with Jacob at Lexus of Brookfield!
— Michelle E. ,
Excellent service. Efficient, friendly, competent. Good communication
— Barry C. ,
I recently had my Lexus in for a tire rotation. Jacob was friendly, knowledgeable, and professional. I can tell he enjoys his job and taking good care of his customers.
— Shawn K. ,
he did what i needed done and in and out in under 1 hour thanks buddy!!!
— James A. ,
I found Jacob to be friendly, polite, and knowledgeable. He explained what would be done to my vehicle and got me through the process quickly.
— Gregory S. ,
Jacob has been the only service advisor that has met and greeted me as I got out of car, provided me ongoing communication through my service and overall was warm and friendly. Typically when I got to the service department it is awkward...I get out of my car and feel like I am interrupting the advisors (who are not with customers).
— Angela B. ,